Last updated: October 2026
At ROYEIR LTD ("Royeir", "we", "us", or "our"), the controller of your personal data, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (royeir.com) and tell you about your privacy rights.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
You do not have to give us your details, but we need your name, a way to contact you and the property's postcode to give you a quote. We do not collect any special category data (such as health information), and we do not make decisions about you by automated means alone.
Enquiries and customer records are stored in our own customer relationship management (CRM) system. The CRM holds the details you submit through our forms, your marketing preferences, notes about the work quoted or carried out, the photos you upload, and a record of the messages we have sent you. It runs on a server we rent from a hosting company, is protected by encryption in transit and staff sign-in, and access is restricted to Royeir staff who need it to carry out their role. Photos you upload are stored there and can only be opened with a long random link.
If you have asked us for a quote or bought from us, we may send you marketing about similar window film services by email, SMS and telephone. This includes offers, company updates and requests to review your experience. You do not need to tick anything for this, and you can stop it at any time. Our enquiry forms carry a box you can tick if you would rather we did not, and ticking it makes no difference to the quote or the service you receive.
If you have never enquired with us, we will not send you marketing unless you have specifically told us we can.
We also use an automated SMS service. After an enquiry or a completed installation, our system may send you text messages without a member of staff sending each one individually. This includes requests to leave a review of your experience, along with updates and offers.
You can opt out at any time. Every marketing message we send includes a way to stop receiving them: reply STOP to any text, use the unsubscribe link in any email, or email us at info@royeir.com to be removed. Whichever way you tell us, we stop on every channel, not just the one you used. Opting out of marketing does not affect messages we need to send you about work you have booked, and it does not affect the service you receive from us.
We do not sell your personal data. We use the following service providers, who process data on our behalf and may only use it to provide their service to us, unless marked otherwise:
We may also share your data where the law requires it, for example with HMRC, or with professional advisers such as our accountants and solicitors.
Some of these providers, including Twilio, Stripe, Meta, Google and Namecheap, are based in or process data in the United States or other countries outside the UK. Where they do, the transfer is protected either by UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework for certified companies) or by the International Data Transfer Agreement or Addendum issued by the Information Commissioner's Office, which require the recipient to protect your data to UK standards. You can ask us for more detail about these safeguards.
Our website analytics only runs if you choose "Accept All" on our cookie banner. You can change that choice at any time using "Cookie settings" at the bottom of every page. The Meta Pixel runs on every visit so we can measure our adverts.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. If a breach happens that is likely to put you at risk, we will tell you and the Information Commissioner's Office as the law requires.
Under data protection law you have the right to request access to your personal data, to have inaccurate data corrected, to have your data erased, to object to or restrict how we use it, and to ask for a copy of it in a portable format. You have an absolute right to object to marketing. Where we rely on your consent, you have the right to withdraw that consent at any time. We will respond within one month and there is normally no charge.
To exercise any of these rights, email us at info@royeir.com. If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would ask that you contact us first so we have the chance to put things right.
If you have any questions about this privacy policy or our privacy practices, please contact us by email:
Email: info@royeir.com
ROYEIR LTD
Company Number: NI730873
ICO Registration: ZC061379
47a New Row, Coleraine, BT52 1AE, Northern Ireland